Frequently Asked Questions

Suvi Health FAQ

The Basics

What is Suvi Health?

Suvi Health uses ambient AI to help patients and families better understand what is happening during a hospital stay. Our technology listens to bedside conversations between doctors, nurses, caregivers, and patients. It then turns those conversations into summaries and full transcripts that patients and their loved ones can actually read and use.

What does "ambient AI" mean?

Ambient AI means the technology works quietly in the background without getting in the way. There is no app to tap, no form to fill out, and no button to push during a conversation. Suvi simply listens, captures what is said, and then does the work of organizing that information so it is useful to everyone involved.

Is Suvi Health for hospitals or for patients?

Both. Hospitals use Suvi to make sure patients and families are kept in the loop during a stay. Patients and families use Suvi to read what was discussed at the bedside, understand their care plan, and stay on track with what their care team has asked them to do.

How It Works

How does Suvi Health capture bedside conversations?

Suvi listens to conversations that happen at the patient's bedside, including rounds, check-ins, and care discussions between the clinical team and the patient. Those conversations are recorded and processed by Suvi's AI, which turns them into clear, readable summaries and full transcripts.

What happens after a conversation is recorded?

After a conversation is captured, Suvi sends the patient and their family a summary and a full transcript of what was said. Suvi also looks at what the care team discussed and sends the patient real-time reminders and nudges to help them follow through on things like taking medications, doing specific activities, or preparing for next steps in their care.

Where does Suvi Health work?

Suvi is built for the inpatient hospital setting. That means it works with patients who are admitted to a hospital, not in outpatient clinics or doctor's offices.

Does a patient need a smartphone or special device to use Suvi Health?

Your hospital will have the specifics on how patients and families access their information. The goal is to make it as easy as possible for anyone to stay informed during a hospital stay.

For Patients and Families

What will I actually receive as a patient?

You will get a full transcript of the clinical conversations that happened at your bedside, along with plain-language summaries so you do not have to wade through medical jargon. You will also get helpful nudges and reminders based on what your care team told you to do during their visits.

Can my family see the transcripts too?

Yes. Suvi is designed to keep families in the loop, especially when loved ones cannot always be at the bedside for every conversation. Families can receive the same information the patient does so everyone is on the same page.

Will Suvi Health tell me what to do medically?

No. Suvi does not diagnose conditions or replace the advice of your care team. The reminders and nudges Suvi sends are based directly on what your doctors and nurses said during their conversations with you. Think of Suvi as a helpful tool that reinforces what your care team already told you.

What if I have questions about something in my transcript?

Suvi has a built-in chatbot right inside the app that you can ask questions any time, day or night, without needing anyone at the bedside. The chatbot answers questions based on your actual recorded conversations and medically accurate databases, so you get real answers grounded in what your care team actually said. If a question comes up that cannot be answered from those sources, Suvi will send it directly to a nurse who will follow up with you.

Privacy and Security

Is my health information safe with Suvi Health?

Yes. Suvi is built to meet the strict privacy and security standards required in healthcare. Your information is treated with the same level of care you would expect from any trusted part of your hospital's care team.

Is Suvi Health HIPAA compliant?

Yes. Suvi is designed to comply with HIPAA, the federal law that protects patient health information. This means your data is handled, stored, and shared only in ways that protect your privacy.

Who can see my recordings and transcripts?

Access to your information is limited to you, the people you choose to share it with such as family members, and the members of your care team at the hospital. Suvi does not share your information with outside parties without your knowledge.

Do I have to consent to being recorded?

Your hospital will walk you through the consent process before Suvi is used during your stay. You will have the opportunity to understand what is being recorded and how it will be used.

For Health Systems and Care Teams

Why should my hospital use Suvi Health?

Hospital stays can be fast-moving and overwhelming for patients and families. Important instructions and care details often get lost or forgotten between visits from the care team. Suvi helps close that gap by making sure patients and families have a clear record of what was said and timely reminders to follow through on their care plan.

Does Suvi Health replace any part of the clinical team?

No. Suvi is a support tool, not a replacement for nurses, doctors, or any other clinical staff. It works alongside your team to make sure the communication that already happens at the bedside actually reaches patients and families in a way they can understand and act on.

How does Suvi Health help with patient engagement?

When patients understand what is happening and get timely reminders to follow through, they are more likely to stay on track with their care plan. Suvi turns bedside conversations into actionable, personalized nudges based on what the patient's own care team said, which makes the guidance feel relevant and trustworthy.

Getting Started

How does a hospital get started with Suvi Health?

Hospitals interested in bringing Suvi to their patients can reach out to our team directly. We work with health systems to understand their needs and walk through what implementation looks like for their specific environment.

How long does it take to get Suvi Health up and running?

Suvi is designed to get up and running quickly. Because we do not change how clinicians work and we require very minimal EMR integration, there is very little lift on your team's end. That means faster implementation and faster adoption compared to most healthcare technology tools.

Is there training involved for clinical staff?

Yes. We work with your team to make sure everyone who needs to understand how Suvi works is comfortable before it goes live. The goal is for Suvi to fit naturally into existing workflows rather than add more to the plate of busy clinicians.

Have a question that is not answered here? Reach out to our team and we will be happy to help.