Suvi Health FAQ

Suvi Health uses ambient AI to help patients and families understand what was discussed during a hospital stay. With the patient’s and participating care team member’s consent, Suvi records care conversations and turns them into transcripts, summaries, and tasks in the app.

Ambient AI means Suvi can capture a consented care conversation without interrupting its flow. The app processes the recording into a transcript and summary. Patients and care team members can pause or stop recording when needed.

Both. Hospitals use Suvi to make sure patients and families are kept in the loop during a stay. Patients and families use Suvi to read what was discussed at the bedside, understand their care plan, and stay on track with what their care team has asked them to do.

With consent from the patient and participating care team member, Suvi records bedside care conversations such as rounds, check-ins, and care discussions. It then processes the recording into a transcript and plain-language summary.

After a recording is processed, Suvi makes a transcript and plain-language summary available in the app. It can also organize tasks based on what the care team discussed. Family members you have given access to can view the information available to them during your stay.

Suvi is built for the inpatient hospital setting. That means it works with patients who are admitted to a hospital, not in outpatient clinics or doctor's offices.

Your hospital may be able to provide a device for you to use during your stay. Ask your care team about available options.

Suvi works on iPhone and iPad with iOS 15.1 or later, and on Android phones and tablets with Android 8.0 or later. Patients, family members, and care team members can all use the app. Some recording features, such as Lock Screen recording controls, need iOS 16.2 or later.

Patients and family members use Suvi through the iOS and Android apps. Care team members can also access Suvi through the browser-based Care Team Dashboard.

Suvi currently supports English. Support for additional languages is in development.

Not yet. Suvi does not currently connect to an EHR for either patients or care team members. EHR integration is a high-priority part of our roadmap, with availability planned for an upcoming release. For now, you can share or print your summaries and task lists to discuss with your providers.

Suvi’s transcript processing filters out captured background audio, such as TV noise or hallway conversations, to focus on your care conversation. Keep your device nearby and avoid covering its microphone. You can pause or stop the recording during an interruption.

You can view transcripts and plain-language summaries of your recorded care conversations during your stay. Suvi also helps you keep track of tasks and educational resources related to your care. Access to transcripts ends at discharge; your summaries, tasks, and educational resources remain available.

Yes, if you choose to give a family member access to your Suvi information. They can view transcripts during your hospital stay. Transcript access ends at discharge, while summaries and tasks remain available. You can remove a family member’s access at any time.

No. Suvi does not diagnose conditions or replace the advice of your care team. The reminders and nudges Suvi sends are based directly on what your doctors and nurses said during their conversations with you. Think of Suvi as a helpful tool that reinforces what your care team already told you.

The Parking Lot is a place to submit questions for your care team to review and answer. You can use it for questions the chatbot cannot answer or things you would like to discuss with your team. The Parking Lot is not for emergencies or urgent needs. While you are in the hospital, use your call light for immediate help.

Suvi’s Learn section includes licensed patient education from Mayo Clinic to help you understand your condition and care. Your care team can also assign resources based on your needs. These materials are separate from the AI-generated summaries of your care conversations.

Yes. Authorized care team members can add, update, or remove tasks without making a new recording. This helps keep your task list current when instructions change between conversations. Updates appear after your care team saves them.

Suvi is separate from your hospital’s electronic health record. It does not currently send your summaries, tasks, or educational content into that record, and AI-generated content is not a clinical order. Your care team continues to document your care through the hospital’s own systems. Suvi helps you understand and keep track of your care; it does not replace your medical record.

Every line in an AI-generated summary includes a citation back to its source in your transcripts. You can manually edit your summary if anything needs to be corrected or added.

You can continue to view your summaries, tasks, educational resources, and answers from your stay. Access to transcripts ends at discharge. You cannot submit new Parking Lot questions to your hospital care team after discharge, although your team may still answer questions you submitted during your stay. For new medical questions, contact your provider through their usual channels or your hospital’s patient portal.

Yes. You can share your summaries and task lists with people you choose, including your primary care doctor and family members. You can also print them to review at home or bring to a follow-up appointment.

Yes. You can remove a family member’s access to your information in Suvi at any time. Their access also ends if you close your account.

Your existing summaries, tasks, and other saved information stay in your account. Recording and care-team features depend on whether your new location participates in your hospital’s Suvi program. Your care team can explain which features are available after your transfer.

Continue to communicate with your care team through the hospital’s usual channels. Suvi supports your care conversations; it does not replace them. While you are in the hospital, use your call light whenever you need immediate help.

Yes. Suvi is built to meet the strict privacy and security standards required in healthcare. Your information is treated with the same level of care you would expect from any trusted part of your hospital's care team.

Yes. Suvi is designed to comply with HIPAA, the federal law that protects patient health information. This means your data is handled, stored, and shared only in ways that protect your privacy.

Access to your information is limited to you, the people you choose to share it with such as family members, and the members of your care team at the hospital. Suvi does not share your information with outside parties without your knowledge.

Yes. Both the patient and the participating care team member must complete Suvi’s consent process before a conversation is recorded. Either person can pause or stop the recording at any time.

Yes. Both the patient and the care team member can pause or stop a recording at any time from their own Suvi app. You do not need to ask the other person to do it for you.

Audio recordings are automatically deleted 24 hours after transcription is complete. Deleting the audio does not delete your summaries or tasks.

Access to transcripts ends for patients and caregivers at discharge, and the transcripts are deleted within seven days after discharge. Your summaries, tasks, and care-team answers remain available.

Hospital stays can be fast-moving and overwhelming for patients and families. Important instructions and care details often get lost or forgotten between visits from the care team. Suvi helps close that gap by making sure patients and families have a clear record of what was said and timely reminders to follow through on their care plan.

No. Suvi is a support tool, not a replacement for nurses, doctors, or any other clinical staff. It works alongside your team to make sure the communication that already happens at the bedside actually reaches patients and families in a way they can understand and act on.

When patients understand what is happening and get timely reminders to follow through, they are more likely to stay on track with their care plan. Suvi turns bedside conversations into actionable, personalized nudges based on what the patient's own care team said, which makes the guidance feel relevant and trustworthy.

Hospitals interested in bringing Suvi to their patients can reach out to our team directly. We work with health systems to understand their needs and walk through what implementation looks like for their specific environment.

The timeline depends on your hospital’s setup and rollout plan. Suvi is designed to fit existing bedside workflows and does not currently require an EHR connection. Our team can discuss the implementation steps for your organization.

Yes. We work with your team to make sure everyone who needs to understand how Suvi works is comfortable before it goes live. The goal is for Suvi to fit naturally into existing workflows rather than add more to the plate of busy clinicians.